Consumer Protection Laws and Quality – GCSE Business Studies Revision

Quality

  • A product has to meet a minimum standard for it to be good enough
  • You don’t want to supply customers with something that won’t meet their needs
  • Traditionally, businesses use Quality Control
  • This means checking the finished product to see if it meets the standards
  • The inspectors would not let any product that does not pass control be sold
  • Another, more modern method is called Quality Assurance
  • This is when the product is tested for quality at every stage in its development
  • Each individual component of the computer is tested, rather than just the finished PC, for example…

Sale of Goods Act

  • This is a civil law that lets customers get refunds / replacements if something’s wrong
  • The item must not be faulty – it must be good quality and fit for purpose
  • If the customer complains, about a faulty product, the business should offer a refund
  • If the customer takes too long to complain, the business does not have to refund them

Trade Descriptions Act

  • This makes it illegal to sell a product with a description that doesn’t match
  • This should stop businesses making crazy claims like “guaranteed A*”
  • It’s a criminal law – something shops have to obey when trading
  • Businesses can be prosecuted for breaking this law
  • (This is different to the civil law, Sale of Goods act, which only says that the business has to give the customer compensation)
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About Matt

I like writing, filmmaking, programming and gaming, and prefer creating media to consuming it. On the topic of consumption, I'm also a big fan of eating.
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